Your ACN Phone Adapter is configured for most residential network environments. However, routers and firewalls may affect the device's ability to access the Internet. Without Internet and power, the ACN Phone Adapter will not operate to place and receive calls.
Here are a few simple steps to ensure your ACN Phone Adapter is installed correctly:
If you are still not able to place and/or receive calls, please contact ACN Technical Support.
ACN Home Phone Service with Phone Adapter requires the following:
That's it! Now you can place and receive calls just like traditional phone service, but now through your Internet!
Faxing was originally developed to work over the traditional wired telephone network. While ACN has upgraded its VoIP network to enable faxing, faxes may not always complete due to a number of reasons. Some of these reasons include fax machine settings and the quality of the network connection. For these reasons, fax is available as a “best effort service.”
If you are not able to send or receive a fax, please follow the following simple instructions:
If your alarm system requires connection to a traditional (wired) telephone line, then your ACN Home Phone Service would not accommodate your alarm system. However, many alarm system companies have digital phone line options. Please consult your alarm system provider.
ACN recommends connecting a cordless phone system to your phone adapter to enable your phone service throughout your home. You can then place additional cordless handsets throughout your house without making any wiring changes. For most ACN Digital Phone Service customers, this is the preferred solution.
If you are comfortable with making wiring changes yourself, you may refer to the VoIP Wiring Guide for additional instructions. However, ACN does not support setup or provide technical assistance in the event your ACN Home Phone Service does not work once you have completed wiring of your Phone Adapter through your phone jacks. Modifications to your home wiring are done so at your sole discretion.
The ACN Phone Adapter requires a wired Ethernet connection to your router. Wi-Fi connectivity is not an option.
If you have requested to transfer your phone number to ACN Home Phone, this will not impact your registry. However, you may follow the instructions below to confirm.
The National Do Not Call List (DNCL) gives you a choice about whether to receive telemarketing calls. The National DNCL Rules introduce new responsibilities for Canada’s telemarketers.
Call 1-866-580-DNCL(3625) or visit https://www.lnnte-dncl.gc.ca/insnum-regnum-fra